1. Introduction
BK Technical ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bktechnical.co.uk, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Collection of Your Information
We may collect information about you in a variety of ways. The information we may collect via the Site includes:
2.1 Personal Data
Personally identifiable information, such as your name, email address, telephone number, and company name, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
2.2 Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
2.3 Financial Data
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.
2.4 Technical Data
Information collected through the client portal, including upload history, login activity, and project status updates related to your account.
3. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account
- Deliver the technical documentation services you have requested
- Process payments and refunds
- Email you regarding your account or projects
- Fulfill and manage project requests, including uploads and downloads
- Increase the efficiency and operation of the Site
- Monitor and analyze usage and trends to improve your experience with the Site
- Notify you of updates to the Site
- Request feedback and contact you about your use of the Site
- Resolve disputes and troubleshoot problems
- Respond to customer service requests
- Send you newsletters and marketing communications (only with your explicit consent)
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
4.1 By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
4.2 Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
4.3 Business Transfers
If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
We implement the following security measures to protect your data:
- Secure password storage using modern hashing algorithms
- Encryption of sensitive data both at rest and in transit
- Regular security updates and patches for all systems
- Rate-limiting to prevent brute force attacks
- Regular database backups stored securely
- Session timeout after periods of inactivity
6. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
7. Cookie Policy
7.1 What Are Cookies
Cookies are small pieces of data stored on your device (computer or mobile device). They are widely used to make websites work or improve their efficiency, as well as to provide information to website owners.
7.2 How We Use Cookies
We use cookies for the following purposes:
- Essential cookies: These are necessary for the website to function properly and cannot be switched off in our systems.
- Authentication cookies: These help us identify you when you log in to our client portal, allowing us to provide you with your account information.
- Session cookies: These are temporary cookies that are deleted when you close your browser.
7.3 Your Choices Regarding Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.
8. Your Data Protection Rights
Under data protection laws, you have rights including:
- Right to access - You have the right to request copies of your personal data.
- Right to rectification - You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to erasure - You have the right to request that we erase your personal data, under certain conditions.
- Right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to object to processing - You have the right to object to our processing of your personal data, under certain conditions.
- Right to data portability - You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@bktechnical.co.uk
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
BK Technical
Email: info@bktechnical.co.uk
Phone: 07475793609